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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
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Binding: Paperback
Dewey Decimal Number: 610.696
EAN: 9781577331414
Edition: 1
ISBN: 1577331419
Label: Blue Dolphin Publishing
Manufacturer: Blue Dolphin Publishing
Number Of Items: 1
Number Of Pages: 256
Publication Date: May 15, 2004
Publisher: Blue Dolphin Publishing
Release Date: May 25, 2004
Studio: Blue Dolphin Publishing
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Editorial Review:
Love Your Patients! is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients! will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.
Customer Reviews
Average Rating: 
Rating:  - T. Steiner
The best part of this work is the description of the principles of patient communication that convey caring. The weakest part is the anecdotal stories illustrating poor examples of patient care. Overall, well written and entertaining.
Rating: - Love your patienys
Incredible!!! This booked has really changed my life. I am a Paramedic and soon to be Nurse and this book has really helped me in my patient skills. I highly recommend this book to anybody in healthcare.
Rating: - Compassionate, Wonderful
Dr. Diering provides the sensitivity, compassion and passion to which every heathcare provider (and patient) should aspire. This book is beautifully written and should be required reading for every medical student, physician, nurse, EMT and everyone else working with patients. If everyone took this book to heart, patient satisfaction scores would sore. Our healthcare is the best in the world but without taking the time to listen and respond, we fall short. This book will not only change the way ... Read More
Rating: - Enhanced for the reader with extensive references
Love Your Patients!: Essential Behaviors That Enrich The Lives Of Patients & Caregivers by Dr. Scott Louis Diering (a practicing emergency medicine physician in Maryland, where he is also a Assistant Professor of Surgery at the University of Maryland medical school) persuasively argues that it is love, respect, and humility which lie at the heart of the successful medical caretaker whether that caretaker be a doctor, a nurse, or a paraprofessional. This thesis is wonderful illustrated by a series ... Read More
Rating: - This is a fantastic book! Buy this book!
This is a well written, balanced guide for improving your interpersonal skills. Although written for healthcare professionals, it is very readable and anyone could pick it up and enjoy it.
I have been very pleased with the improvements I have made in my life and my practice since I have read this book. It is not religious or anything. It clearly defines what we need to do so that we will be liked, that's all. Then, it gives example stories. Some of the stories are really funny, too!
It ... Read More
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