Listmania - Call Centre / Customer Service: A Culture in making

Listmania : Call Centre / Customer Service: A Culture in making

The Inmates Are Running the Asylum

by: Alan Cooper
March 23, 1999
52 used from $0.84
12 Thirdparty New from $6.95

Call Centre Work: Smile by Wire: Special Issue of the European Journal of Work and Organisational Psychology, Vol. 12 Issue 4 (European Journal of Work and Organizational Psychology)

by: C. Dormann
March 31, 2004
3 used from $47.42
5 Thirdparty New from $47.45

Our Price: $47.95

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Monitoring, Measuring, & Managing Customer Service

by: Gary S., PhD Goodman, Gary S. Goodman
2000-05
11 used from $14.75
13 Thirdparty New from $30.38

List Price: $40.00

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Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks)

by: Connell&burgess
July 24, 2006
6 used from $121.68
15 Thirdparty New from $121.77

Our Price: $150.00

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Building Call Center Culture
by: Dan Coen
2001-01
8 used from $29.98
0 Thirdparty New from $29.98

Your Call Is Important to Us: The Truth About Bullshit

by: Laura Penny
July 12, 2005
51 used from $0.01
29 Thirdparty New from $0.28

Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers

by: Andrew J. Waite
March 01, 1996
8 used from $2.18
3 Thirdparty New from $7.96

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by: Frederick F. Reichheld, Thomas Teal
October 02, 2008
164 used from $0.01
26 Thirdparty New from $0.95

Speak Right for a Call Centre Job
by: Arjun Raina
March 30, 2004
4 used from $0.01
7 Thirdparty New from $17.43

Our Price: $17.64

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10.

Selling human services: public sector rationalisation and the call centre labour process.: An article from: Australian Bulletin of Labour

by: Diane van den Broek
July 31, 2005
0 used from
1 Thirdparty New from $5.95

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11.

Pulling the plug: association predicts new U.S. registry could kill up to two million jobs in the call centre industry.: An article from: Northern Ontario Business

by: Ian Ross
July 31, 2005
0 used from
1 Thirdparty New from $5.95

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12.

Top call centres in Northern Ontario.(Directory): An article from: Northern Ontario Business

from: Laurentian Business Publishing, Inc.
July 31, 2005
0 used from
1 Thirdparty New from $5.95

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13.

Call centre industry thriving: call centre industry injects $8.5 million annually into economy.: An article from: Northern Ontario Business

by: Frank Scarcello
July 30, 2005
0 used from
1 Thirdparty New from $5.95

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14.

Ringing in the business: knowledge management helps call centres provide high quality service, giving customers the right information in a timely fashion. ... An article from: CMA Management

by: James Robertson
July 30, 2005
0 used from
1 Thirdparty New from $5.95

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15.

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by: Brad Cleveland, Julia Mayben
1999
21 used from $0.86
6 Thirdparty New from $8.92

16.

Things That Make Us Smart: Defending Human Attributes In The Age Of The Machine

by: Don Norman, Tamara Dunaeff
April 20, 1994
36 used from $2.09
29 Thirdparty New from $6.99

List Price: $19.95

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17.

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

by: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
December 24, 2002
9 used from $18.73
27 Thirdparty New from $18.97

List Price: $34.95

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You Save: $11.88 (34%)
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18.

Call Center Humor: The Best of Call Center Management Review, Volume 3

by: Greg Levin
October 01, 2001
5 used from $9.94
4 Thirdparty New from $9.94

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