Listmania : References for ITSM Practitioners and Managers
Alphabetical: A to Z
Alphabetical: Z to A
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1.
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
by:
Peter Weill
,
Jeanne Ross
2004-06
21 used from
$14.99
23 Thirdparty New from
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$35.00
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2.
The Rickover Effect: The Inside Story of How Adm. Hyman Rickover Built the Nuclear Navy
by:
Theodore Rockwell
August 11, 1995
8 used from
$36.98
0 Thirdparty New from
$36.98
3.
Frameworks for IT Management: An Introduction
from: Van Haren
September 15, 2006
2 used from
$88.53
7 Thirdparty New from
$55.00
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$57.00
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4.
ISO / IEC 20000: A Pocket Guide
by:
Various
March 21, 2007
1 used from
$8.16
1 Thirdparty New from
$20.00
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$20.00
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5.
Cobit 4.1
by:
IT Governance Institute
May 01, 2007
1 used from
$171.00
3 Thirdparty New from
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$190.00
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6.
COBIT Control Practices: Guidance to Achieve Control Objectives for Successful IT Governance, 2nd Edition
by:
IT Governance Institute
May 01, 2007
0 used from
1 Thirdparty New from
$110.00
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$110.00
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7.
Effective IT Service Management: To ITIL and Beyond!
by:
Rob Addy
October 12, 2007
7 used from
$62.63
24 Thirdparty New from
$52.46
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$69.95
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8.
Six Sigma for IT Management
by:
Sven Den Boer (Lead Author)
,
Rajeev Andharia
,
Melvin Harteveld
,
Linh C Ho
,
Patrick L Musto
,
Silva Prickel
June 23, 2006
0 used from
6 Thirdparty New from
$62.28
9.
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
by:
Randy A. Steinberg
January 01, 2001
0 used from
3 Thirdparty New from
$24.95
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$24.95
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10.
Metrics for IT Service Management
by:
Peter Brooks
January 31, 2006
3 used from
$73.54
12 Thirdparty New from
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$54.00
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$48.60
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$5.40 (10%)
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11.
Guide to the Service Management Body of Knowledge for IT Professionals (ITSMBOK)
by:
Service Management Governance Council
2007
0 used from
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12.
Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
by:
Ogc
July 30, 2007
1 used from
$628.05
10 Thirdparty New from
$520.53
13.
Introduction to the ITIL Service Lifecycle (ITIL Version 3)
by:
Office of Government and Commerce UK
2007
4 used from
$58.84
0 Thirdparty New from
$61.95
14.
Planning to Implement Service Management (IT Infrastructure Library)
by:
Ogc
2002-04
7 used from
$85.00
12 Thirdparty New from
$114.98
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$146.50
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$23.25 (16%)
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15.
Service Support/ Service Delivery (ITIL Best Practice)
by:
OGC
2004
0 used from
0 Thirdparty New from
16.
Foundations of IT Service Management: based on ITIL (English version)
from: Van Haren Publishing
September 15, 2005
8 used from
$22.00
11 Thirdparty New from
$46.00
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$50.00
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17.
Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
by:
Randy A. Steinberg
October 01, 2005
3 used from
$52.98
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$64.95
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$65.00
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18.
IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)
by:
Anthony Tardugno
,
Thomas DiPasquale
,
Robert Matthews
March 20, 2000
22 used from
$6.65
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19.
Step-by-Step Guide to Building a CMDB
by:
BMC Software; Inc
November 01, 2006
3 used from
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$65.00
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$65.00
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20.
The Program Management Office: Establishing, Managing And Growing the Value of a PMO
by:
Craig J. Letavec
October 04, 2006
2 used from
$60.58
14 Thirdparty New from
$45.95
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$59.95
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21.
Project Management Nation : Goals for the New and Practicing IT Project Manager - Guidance, Tools, Templates and Techniques that Work!
by:
Jason Charvat
January 04, 2002
13 used from
$23.12
10 Thirdparty New from
$55.25
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$65.00
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22.
The Team Handbook Third Edition
by:
Barbara J. Streibel
,
Brian L. Joiner
,
Peter R. Scholtes
March 24, 2003
25 used from
$22.99
16 Thirdparty New from
$25.74
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$39.00
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23.
The Memory Jogger Plus + Featuring the Seven Management and Planning Tools
by:
Michael Brassard
1996-05
19 used from
$2.49
24 Thirdparty New from
$14.99
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$29.95
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$19.77
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$10.18 (34%)
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24.
Process Mapping, Process Improvement and Process Management
by:
Dan Madison
August 12, 2005
1 used from
$18.00
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$26.95
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$26.95
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25.
Business Process Management: Practical Guidelines to Successful Implementations
by:
John Jeston
,
Johan Nelis
April 24, 2006
5 used from
$30.00
3 Thirdparty New from
$65.33
26.
What is Lean Six Sigma
by:
Michael L. George
,
David Rowlands
,
Bill Kastle
October 27, 2003
37 used from
$3.21
42 Thirdparty New from
$4.96
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$12.00
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27.
Lean Sigma: A Practitioner's Guide
by:
Ian D. Wedgwood
October 20, 2006
8 used from
$46.86
20 Thirdparty New from
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$59.99
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28.
Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
by:
John Lee
,
Ron Ben-Natan
July 15, 2002
3 used from
$95.17
0 Thirdparty New from
$95.17
29.
Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
by:
Randy A. Steinberg
September 20, 2007
0 used from
3 Thirdparty New from
$24.95
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$24.95
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30.
Defining IT Success through the Service Catalog
by:
Rodrigo Flores
,
Bill Fine
,
Troy DuMoulin
February 12, 2007
1 used from
$92.93
4 Thirdparty New from
$54.00
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$54.00
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31.
The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms (2nd Edition)
by:
Amrit Tiwana
August 29, 2002
10 used from
$39.99
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$42.99
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$64.99
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32.
Working Knowledge
by:
Thomas H. Davenport
,
Laurence Prusak
2000-05
29 used from
$2.75
29 Thirdparty New from
$10.99
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$19.95
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33.
Leading Change
by:
John P. Kotter
January 15, 1996
78 used from
$8.16
74 Thirdparty New from
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$26.95
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$17.79
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$9.16 (34%)
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34.
Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools
by:
Christian Lahti
,
Roderick Peterson
August 01, 2005
6 used from
$25.00
9 Thirdparty New from
$29.94
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$49.95
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35.
Security Controls for Sarbanes-Oxley Section 404 IT Compliance: Authorization, Authentication, and Access
by:
Dennis C. Brewer
October 21, 2005
12 used from
$0.95
29 Thirdparty New from
$0.92
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$50.00
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$45.00
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$5.00 (10%)
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36.
IT Problem Management (Harris Kern's Enterprise Computing Institute Series)
by:
Gary Walker
March 17, 2001
9 used from
$11.83
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$24.60
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$39.99
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$33.99
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$6.00 (15%)
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37.
Managing the IT Services Process (COMPUTER WEEKLY PROFESSIONAL) (Computer Weekly Professional)
by:
Noel Bruton
2003-05
4 used from
$24.99
13 Thirdparty New from
$5.00
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$48.95
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38.
Project Management Methodologies: Selecting, Implementing, and Supporting Methodologies and Processes for Projects (Youth Communicates)
by:
Jason Charvat
February 07, 2003
11 used from
$23.44
14 Thirdparty New from
$47.60
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$70.00
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$56.00
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$14.00 (20%)
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39.
Performance Dashboards and Analysis for Value Creation (Wiley Finance)
by:
Jack Alexander
November 03, 2006
10 used from
$35.00
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$38.00
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$70.00
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$44.10
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$25.90 (37%)
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40.
Key Performance Indicators: Developing, Implementing,and Using Winning KPIs
by:
David Parmenter
January 16, 2007
5 used from
$24.62
23 Thirdparty New from
$24.69
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$45.00
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