Books : Fred Reichheld
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1.
The Ultimate Question: Driving Good Profits and True Growth
by:
Fred Reichheld
March 02, 2006
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2.
The Ultimate Question
from: Covey
April 26, 2006
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3.
Prescription for Cutting Costs
by:
Fred Reichheld
November 01, 2001
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4.
Making CRM Work
by:
Fred Reichheld
,
Darrell Rigby
March 01, 2002
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5.
The Ultimate Question: Library Edition
by:
Fred Reichheld
2007-08
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6.
Bad Profits, Good Profits, and the Ultimate Question
by:
Fred Reichheld
August 23, 2008
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7.
Deliver--Building an Organization That Creates Promoters: Winning Over Customers Day After Day
by:
Fred Reichheld
August 23, 2008
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8.
Design Winning Customer Stratgies
by:
Fred Reichheld
August 23, 2008
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9.
Develop a Community of Promoters--By Listening: Let Customers Show You How to Delight Them
by:
Fred Reichheld
August 23, 2008
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10.
The Enterprise Story--Measuring What Matters
by:
Fred Reichheld
August 23, 2008
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