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1.
The Balanced Scorecard: Translating Strategy into Action
by:
Robert S. Kaplan
,
David P. Norton
1996-09
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2.
Improving Performance: How to Manage the White Space in the Organization Chart (Jossey Bass Business and Management Series)
by:
Geary A. Rummler
,
Alan P. Brache
May 12, 1995
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3.
The Lean Pocket Guide
by:
Don Tapping
January 10, 2003
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4.
Out of the Crisis
by:
W. Edwards Deming
August 11, 2000
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5.
The New Economics for Industry, Government, Education - 2nd Edition
by:
W. Edwards Deming
August 11, 2000
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6.
High Output Management
by:
Andrew S. Grove
August 29, 1995
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7.
The Service Profit Chain
by:
James L. Heskett
,
W. Earl Sasser
,
Leonard A. Schlesinger
April 10, 1997
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8.
Serious Performance Consulting According to Rummler
by:
Geary A. Rummler
February 26, 2007
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9.
Harvard Business Review on Measuring Corporate Performance (Harvard Business Review Paperback Series)
by:
Peter Ferdinand Drucker
,
Robert Eccles
,
Joseph A. Ness
,
Thomas G. Cucuzza
,
Robert Simons
,
Antonlo Dbvlla
,
Robert Kaplan
,
David Norton
1998-09
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10.
Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results
from: Jossey-Bass
October 13, 2006
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