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Raving Fans: A Revolutionary Approach To Customer Service

by: Ken Blanchard, Sheldon Bowles
May 19, 1993
157 used from $0.62
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

by: Leonard L. Berry, Kent D. Seltman
May 19, 2008
5 used from $18.49
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The Ultimate Question: Driving Good Profits and True Growth

by: Fred Reichheld
March 02, 2006
34 used from $6.87
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by: Joseph Michelli
June 13, 2008
5 used from $13.44
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

by: Jeffrey Gitomer
August 25, 1998
41 used from $9.46
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

by: Jeffrey J. Fox
May 17, 2000
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by: Pete Blackshaw
July 08, 2008
3 used from $15.00
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The Big Book of Customer Service Training Games (Big Book Series)

by: Peggy Carlaw, Vasudha K. Deming
September 01, 1998
20 used from $11.60
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Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
by: Jeffrey Gitomer
March 03, 2006
22 used from $8.59
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10.

Human Sigma: Managing the Employee-Customer Encounter

by: John H. Fleming, Jim Asplund
October 28, 2007
14 used from $12.89
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